Contact Our Support Team
Our support team is based in South Africa and available during business hours to help with any questions or issues you may have.
Email Support
Send us a detailed description of your question or issue and we'll get back to you as quickly as possible.
Phone Support
Prefer to talk? Give us a call during business hours and we'll help you right away.
Support Hours
Monday to Friday
08:00 – 17:00 (SAST)
Excluding South African public holidays
Hosting & Infrastructure Support
If you're using a cloud-hosted UBOSS instance provided by WiFi Connection, they handle server infrastructure, uptime, and connectivity. For hosting-related queries:
- WiFi Connection: wifi-connection.co.za
- Contact WiFi Connection directly for server uptime, network connectivity, or VoIP infrastructure queries.
- For UBOSS application questions (features, settings, bugs), contact the UBOSS support team above.
Frequently Asked Questions
How do I get started with UBOSS?
Getting started is easy. Visit our pricing page and choose a plan that suits your business. Once you've signed up, you'll receive login credentials and can start setting up your business profile, adding customers, and creating invoices right away. Check our documentation for step-by-step guides.
What are the system requirements?
UBOSS is a web-based application that runs in any modern browser. For the best experience, we recommend:
- Browser: Google Chrome (latest), Microsoft Edge (latest), Firefox (latest), or Safari (latest)
- Internet: A stable internet connection (minimum 2 Mbps recommended)
- Desktop App: Windows 10 or later (for the Electron desktop app)
- Mobile: Native Android app (Android 8.0+), or any modern smartphone with a web browser / PWA
Can I use UBOSS on my phone?
Yes! UBOSS has a native Android app available for download, plus it works in your mobile browser and can be installed as a Progressive Web App (PWA) on both Android and iOS devices. Download the Android APK from our downloads page or use the web app for an app-like experience with push notifications.
Is my data secure?
Absolutely. Your data is stored on secure servers located in South Africa, encrypted both in transit (HTTPS/TLS) and at rest. We perform regular backups and follow industry best practices for data security. Read our Privacy Policy and POPIA Compliance pages for full details.
Can I import my existing data?
Yes, UBOSS supports importing customers, products, and other data from CSV files. If you need help migrating from another system, our support team can assist you with the process.
How many users can I have?
UBOSS supports multiple users on all plans. The number of users included depends on your subscription plan. Additional users can be added at any time. Each user can have different roles and permissions (Admin, Manager, Staff).
Can I self-host UBOSS?
Yes! UBOSS is available as a self-hosted solution for businesses that prefer to run the software on their own infrastructure. This is ideal for IT companies, businesses with specific compliance requirements, or those who simply prefer full control. Contact our support team for self-hosting licensing options.
How do I cancel my subscription?
You can cancel your subscription at any time by contacting our support team. There are no long-term contracts or cancellation fees. Your data will remain available for 30 days after cancellation, giving you time to export anything you need.
Do you offer training?
Yes, we offer onboarding training for new customers to help you get up and running quickly. This can be done remotely via video call. For larger teams, we can arrange in-person training sessions. Contact us to schedule a training session.
I found a bug — how do I report it?
We appreciate bug reports! Please email support@uboss.co.za with a description of the issue, the steps to reproduce it, and any screenshots if possible. Our development team will investigate and fix it as quickly as possible.