1. Introduction
This Privacy Policy explains how Unlimited IT Solutions ("we", "us", "our"), trading as UBOSS, collects, uses, shares, and protects your personal information when you use our website, applications, and services (collectively, the "Service"). We are committed to protecting your privacy and complying with the Protection of Personal Information Act (POPIA) and other applicable South African legislation.
By using UBOSS, you agree to the collection and use of information in accordance with this policy.
2. Who We Are
UBOSS is a product of:
- Company: Unlimited IT Solutions
- Address: 202 Marine Drive, Ramsgate, KwaZulu-Natal, South Africa
- Email: support@uboss.co.za
- Phone: 039 314 4359
3. Information We Collect
We collect the following types of personal information:
3.1 Account Information
- Full name
- Email address
- Phone number
- Business name and address
- Password (stored in hashed/encrypted form)
3.2 Business Data
When you use UBOSS, you may store business data including but not limited to:
- Customer names, contact details, and addresses
- Invoices, quotes, and payment records
- Inventory and product information
- Repair job records and notes
- Call logs and VoIP records
- Bank transaction data (when using reconciliation features)
3.3 Usage Data
- IP address and browser type
- Pages visited and features used
- Date and time of access
- Device information (operating system, screen resolution)
3.4 Third-Party Authentication
If you choose to log in using Google OAuth, we receive your name, email address, and profile picture from Google. We do not receive or store your Google password.
4. How We Use Your Information
We use your personal information for the following purposes:
- Service Delivery: To provide, maintain, and improve the UBOSS platform and its features.
- Account Management: To create and manage your user account, authenticate your identity, and provide customer support.
- Communication: To send you important service notifications, updates, and respond to your enquiries.
- Security: To detect, prevent, and address security threats, fraud, and technical issues.
- Improvement: To understand how the Service is used and to develop new features and improvements.
- Legal Compliance: To comply with applicable laws, regulations, and legal processes.
5. Data Storage and Security
Your data is stored on secure servers located in South Africa. We implement appropriate technical and organisational measures to protect your personal information, including:
- Encryption of data in transit using HTTPS/TLS
- Encryption of sensitive data at rest
- Regular security updates and patches
- Access controls and role-based permissions
- Regular data backups
- Secure password hashing
6. Data Sharing and Third Parties
We do not sell your personal information to third parties. We may share your information in the following limited circumstances:
- Hosting Providers: Our infrastructure partners (such as WiFi Connection) host the servers on which your data is stored. They are contractually obligated to protect your data.
- Google OAuth: If you use Google login, authentication data is exchanged with Google in accordance with their privacy policy.
- Legal Requirements: We may disclose information if required to do so by law or in response to valid legal processes.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction.
7. Your Rights Under POPIA
Under the Protection of Personal Information Act (POPIA), you have the following rights:
- Right to Access: You can request a copy of the personal information we hold about you.
- Right to Correction: You can request that we correct or update inaccurate personal information.
- Right to Deletion: You can request that we delete your personal information, subject to legal retention requirements.
- Right to Object: You can object to the processing of your personal information in certain circumstances.
- Right to Data Portability: You can request your data in a commonly used, machine-readable format.
To exercise any of these rights, please contact us at support@uboss.co.za. We will respond to your request within 30 days as required by POPIA.
8. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you with our services. If you cancel your account, we will retain your data for up to 30 days to allow for reactivation, after which it will be securely deleted. We may retain certain information for longer periods where required by law (e.g., financial records for tax purposes).
9. Cookies
We use cookies to provide and improve our Service. For detailed information about the cookies we use and how to manage them, please see our Cookie Policy.
10. Children's Privacy
UBOSS is a business management platform and is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:
- Email: support@uboss.co.za
- Phone: 039 314 4359
- Address: Unlimited IT Solutions, 202 Marine Drive, Ramsgate, KwaZulu-Natal, South Africa
For POPIA-specific queries, please see our POPIA Compliance page for Information Officer details.